About Chowren Toys LLC / Mission Statement
About Chowren Toys LLC
Chowren Toys LLC has been in business since February, 2001. We are eBay
Power Seller with 100% positive feedbacks (knock on wood). Please CLICK HERE to view our feedbacks on eBay.
Chowren Toy LLC is operated by two LEGO fanatic brothers who have been playing and
collecting since they were little kids. It was not our intension to
start a business, rather a hobby to sell on eBay in order to expand our
collection. As the years went on and as our sales and inventory
expanded we felt we could no longer treat it or operate it as a hobby.
We felt in order to provide the best service we must treat this like a
business and operate it as such. We are now a registered company in
Washington State.
Mission Statement
We want to deliver the best customer service whether be on eBay or in
our on-line store. We believe in honesty, integrity, efficiency and
good communication as the best way to achieve this goal. We may LOVE
playing with LEGO, but we take selling LEGO very seriously. Our
customers satisfaction is VERY important to us. We treat our customers
the same way we want to be treated. It may sound like an old clich้,
but these are the words we live by. We want you to have fun not just
from the LEGO, but also from Chowren Toys experience.
UPS & FedEx Shipping
All buyers please be aware we will from time to time change UPS shipping method to FedEx. We may not be able to drop UPS parcels off to their shipping locations at certain days, therefore we will have to substitute it with FedEx. The prices, services and delivery time are very similar for both of these two couriers. If you insist on UPS please let us know and we will ship it by your desire courier, otherwise it may go by FedEx. We apologize for any confusion this may cause. Thank you for your patience and understanding.
NEW POLICY
Due to recent fraudulent Paypal payments we have received, we will be holding all domestic unverified Paypal payments over $50.00 for minimum of 72 hours. We apologize for any inconvenience this may cause.
All buyers please read our terms and conditions before making your purchase. If you have any questions or concerns in regards to them feel free to email us and we will be more than happy to answer them all. If you find you are unable accept our terms an conditions then we kindly ask you not to purchase from us. Thank you.
Shipping & Handling
Enter ZIP Code and click button to see prices: 
USPS First-Class Mail®
USPS Priority Mail®
US Insurance optional, prices calculated at checkout
Terms & Condition
PLEASE READ BEFORE PURCHASING
1) Purchasing
Only buy if you intend to pay. Payment must be received within 5 days after order has been placed or else it will automatically be canceled. If you require additional time please email us. Item will be sent out within 72 hrs after payment is received. We will do our very best to make our listings as clearly and accurately as possible, however mistakes can be made so please ask all your questions before placing an order.
2) Insurance
We highly recommend purchasing insurance for your items. Once shipped we will not and can not be responsible for lost or damaged items. We always make insurance an available option whenever possible. Please note: When file an insurance claim it may take up to 30 days for the post office or our insurance company to resolve the claim. We will not be able to offer a refund or send out replacement products (if we have them) until the claim is resolved. Often the package is just delayed in transit and is taking longer than expected.
3) US Sales Taxes
Washington State residents must add 8.6% sales tax to total amount including shipping and handling.
5) Multiple Purchases
We ALWAYS combine shipping for all buyers. If you do make multiple purchases please wait for our invoice as we will need to figure out the combined shipping charge for you.
6) Handling Fees
Our shipping rates are slightly higher than actual shipping cost due to our handling fees. With it you will get well packed and tracking numbers for all parcels. Our goal at Chowren Toys is to make sure you get your item(s) in the same condition as when it left our facilities. In terms of shipping material we try to use new whenever possible, however when none are available we will use good recycled shipping boxes. We generally use new boxes and padded envelope for first class mail. Often we will use the free materials we receive from USPS for domestic Priority Mail parcels. PLEASE NOTE: OUR SHIPPING AND HANDLING RATES ARE NONE NEGOTIABLE ESPECIALLY AFTER YOU ALREADY MADE THE PURCHASE. IF YOU DO NOT AGREE WITH THE RATES PLEASE DO NOT MAKE A PURCHASE.
Please only make a purchase if you agree with these terms and conditions. Thank you for visiting our store!
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