Questions Relating to Payment and Payment methods
In this section of the FAQ, you should be able to find all the answers to your payment or payment methods questions or concerns. If you are still not clear about any of it please don't hesitate to contact us at jack@chowrentoys.com.
Q How can I pay by credit card?
A: Please note we do not a have credit card terminal to process credit cards, so please do not email us with your credit card number. There are two options for you to pay by credit cards, Paypal, an eBay company, and Bidpay. Both are very convenient and safe.
Using either service we will not actually see your credit card information. We will only get a notice that a payment is made and the email of the buyer and the shipping address. To use Paypal all you need is a credit card and an email address and is free to use. If you like to set up a paypal account please log onto www.paypal.com and follow the set up instructions. Payments then can be made to jack@chowrentoys.com. If you do not want to set up a paypal account just let us know and we will send you an invoice via email. The email will provide you with directions on how to pay us using credit card without signing up for Paypal. Please note, credit card will still be process by Paypal but you will not need a paypal account for that.
The second option is Bidpay. What Bidpay does is for a mall fee you can pay them by credit card and they will send us a money order on your behalf. For this service please log onto www.bidpay.com and follow their payment instruction.
Q: What other forms of payments do you accept?
A: We will accept Money Order, Bank Draft, Certified Check or Cash (AT YOUR OWN RISK! Please send it via a trackable mailing method).
If you pay by any of these methods we usually offer a small discount to cover your money order and postal fees. We also believe in giving you back some of the money we saved on Paypal fees. Sorry absolutely NO PERSONAL CHECKS!
Q: What currencies do you accept?
A: Currently US dollars only please.
Q: How long do I have to pay?
A: Generally we would like to have Paypal payments within 5 days and money order with 7 business days. However, if you require more time we just ask that you let us know ahead of time. If no payment or notice is received within 7 days after confirmation of order we will automatically cancel your order. Please note once the order has been canceled we can not guarantee that the same item or price will be available.
UPS & FedEx Shipping
All buyers please be aware we will from time to time change UPS shipping method to FedEx. We may not be able to drop UPS parcels off to their shipping locations at certain days, therefore we will have to substitute it with FedEx. The prices, services and delivery time are very similar for both of these two couriers. If you insist on UPS please let us know and we will ship it by your desire courier, otherwise it may go by FedEx. We apologize for any confusion this may cause. Thank you for your patience and understanding.
NEW POLICY
Due to recent fraudulent Paypal payments we have received, we will be holding all domestic unverified Paypal payments over $50.00 for minimum of 72 hours. We apologize for any inconvenience this may cause.
All buyers please read our terms and conditions before making your purchase. If you have any questions or concerns in regards to them feel free to email us and we will be more than happy to answer them all. If you find you are unable accept our terms an conditions then we kindly ask you not to purchase from us. Thank you.
Shipping & Handling
Enter ZIP Code and click button to see prices: 
USPS Priority Mail®
US Insurance optional, prices calculated at checkout
Terms & Condition
Holiday Shipping
Holiday Delivery Time for
USA:
USPS Parcel Post / UPS Ground must be shipped by 16th of December
UPS Ground for West Coast must be shipped by 18th of
December
USPS Priority Mail must be shipped by 19th of December
UPS 3 Day Select must be shipped by 19th of December
USPS Express Mail/UPS Second Day Air must be shipped by 21st
of December
UPS Next Day Air must be shipped by 22rd of December
*Please note these are only guidelines for delivery before Christmas
and are not guaranteed, except for USPS Express Mail, UPS Next Day Air and UPS
Second Day Air. However, if item(s) is being shipped before the 18th of December
it is recommended to go by Priority Mail as it is cheaper and faster than UPS
Ground. IF YOU ARE NOT SURE WHICH IS THE BEST METHOD TO SHIP, PLEASE CONTACT US
FOR ASSISTANCE.
Holiday Delivery Time for
International:
USPS First Class Mail time verifies and can take up to 8 weeks to delivery.
USPS Priority Mail must be shipped by 5th of December
USPS Express Mail must be shipped by 12th of December
*Please note these are only guidelines for delivery before Christmas
and are not guaranteed. The parcel may arrive in your country within the given time frame, but may take extra time to clear customs. This will most likely be the cause of any delays. IF YOU ARE NOT SURE WHICH IS THE BEST METHOD TO SHIP,
PLEASE CONTACT US FOR ASSISTANCE.
PLEASE READ BEFORE PURCHASING
1) Purchasing
Only buy if you intend to pay. Payment must be received within 5 days after order has been placed or else it will automatically be canceled. If you require additional time please email us. Item will be sent out within 72 hrs after payment is received. We will do our very best to make our listings as clearly and accurately as possible, however mistakes can be made so please ask all your questions before placing an order.
2) Insurance
We highly recommend purchasing insurance for your items. Once shipped we will not and can not be responsible for lost or damaged items. We always make insurance an available option whenever possible. Please note: When file an insurance claim it may take up to 30 days for the post office or our insurance company to resolve the claim. We will not be able to offer a refund or send out replacement products (if we have them) until the claim is resolved. Often the package is just delayed in transit and is taking longer than expected.
3) US Sales Taxes
Washington State residents must add 8.6% sales tax to total amount including shipping and handling.
5) Multiple Purchases
We ALWAYS combine shipping for all buyers. If you do make multiple purchases please wait for our invoice as we will need to figure out the combined shipping charge for you.
6) Handling Fees
Our shipping rates are slightly higher than actual shipping cost due to our handling fees. With it you will get well packed and tracking numbers for all parcels. Our goal at Chowren Toys is to make sure you get your item(s) in the same condition as when it left our facilities. In terms of shipping material we try to use new whenever possible, however when none are available we will use good recycled shipping boxes. We generally use new boxes and padded envelope for first class mail. Often we will use the free materials we receive from USPS for domestic Priority Mail parcels. PLEASE NOTE: OUR SHIPPING AND HANDLING RATES ARE NONE NEGOTIABLE ESPECIALLY AFTER YOU ALREADY MADE THE PURCHASE. IF YOU DO NOT AGREE WITH THE RATES PLEASE DO NOT MAKE A PURCHASE.
Please only make a purchase if you agree with these terms and conditions. Thank you for visiting our store!
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