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Remo's Toy Chest

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CUSTOMER REVIEWS:
From: Stephen Esack 12/06/2011
I am writing to say thank you for the incredible customer service I experienced shopping online at Remo's. My son desperately wanted Star Wars Force Unleashed 2 pack, but I was reluctant to get it because of the cost. Then I found Remo's and the price was $10 cheaper, including shipping and handling. I called to find out if you had the toy in stock and Matt called me back immediately to confirm the item was in. He then called me back again to make sure I placed the order correctly. It was incredible customer service, like shopping at a neighborhood store. The toy arrived on the exact day Matt said it would too. Thank you. You made my son's Christmas. Merry Christmas to you! Feel free to post this on your website too as proof of your customer loyalty.

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Item will be shiped within 1-3 business days (Pay Pal prefered). We are not responsiable for damaged or lost items incured during shipping. shipping insurance is aviable upon request (recomended) at buyers expense. buyer responsiable for all S&H charges. payments must be made within 5 days.

US Shipping

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USPS Parcel Post®
USPS Priority Mail®

US Insurance optional, prices calculated at checkout

International Shipping

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USPS Priority Mail Intl

Pre-Orders
Pre-Orders are available for the following products: ScooterX, Wheelman, EVO, Feber, Injusa, Kalee, Mini Motos, Moto Tec, NPL, and Toys Toys (Berchet). If any of these items show "out of stock" or "Quantity In Stock 0" then it is a pre-order and will ship as soon as it is back in stock. For all other items: If you can view it then it is in stock. If you have any questions please feel free to contact us at remostoychest1@aol.com or call 414-731-0877.

Shipping
Kalee & ScooterX products will ship in 3-4 business days. All other orders ship within 1-3 business days (Monday through Friday) after receiving cleared payment. Shipping times vary depending destination. X-Treme products ship from Washington (state). Kalee products ship from California. All other products ship from Wisconsin. Buyer is responsible for all shipping charges. As stated in our listings all 1st class shipments will ship in a bubble mailer (unless otherwise stated). Shipping insurance is available and recommended for all domestic orders. Shipments that exceed one cubic foot (package size) and have USPS priority selected as a shipment type will ship by Fed-Ex. If you have any questions about your package size please contact us. We are not responsible for orders / items that are lost or damaged by the shipping company or organization (ie. USPS, Fed-Ex, UPS etc.). Shipping times or delivery dates are estimates provided by the the shipping agency or company (ie. USPS, Fed-Ex, UPS etc.) we can not guarantee delivery dates. International shipments (outside the United States): We cannot provide delivery confirmation, Insurance or Tracking numbers for any international shipment (Shipments outside the United States) unless prior arrangements are made prior to shipping. We are not responsible for orders / items that are lost or damaged by the shipping company or organization. International shipments are not eligiable for free shipping or any other special shipping offers or upgrades that may be listed with specific items.

Return Policy
Returns not accepted for all Scooters, Wheelman, Power Wheels and other ride on's. These items come with a factory parts replacement warranty. All warranties / returns if allowed are handled by the manufacture or our distributor. Please see above for details. For all other items please read: Returns will be accepted only if we grossly misrepresent the item. 1st class shipments will be shipped in a bubble mailer and are non-returnable due to the fact that we can not guarantee that the card or bubble will not be dammaged in shipping. Returns must be initiated within 5 days of receiving your order. Prior to returning your item you must contact us with the reason that you wish to return the item and wait for approval from us prior to returning. Returned items must be returned in as received unopened (unless a loose item or otherwise stated) condition. Item must be packed well, we will not issue a refund if item is dammaged due to poor packing i.e. box to small, no packing material etc. Tracking number is required (shipping insurance recomended). Buyer is responsible for return shipping charges. Refund will be provided in full minus the actual shipping price. Actual shipping charges are non-refundable. The actual shipping charge may be less or more than what was actually paid during checkout.

Payment
We accept Pay Pal (preferred), Debit cards, Credit Cards, Checks , and Money Orders. All credit and debit cards process through Pay Pal. If you do not have a Pay Pal account and do not want to set one up please select Pay Pal as a payment option and wait for your payable Pay Pal invoice that will be sent to the email address that was provided during check out (Pay Pal account not required). Payments must be received within 5 days after completing check out. After 5 days a payment reminder will be sent. At that point you will have 48 hours to reply to the payment reminder or make payment. If a reply or payment is not received within 48 hours your order will be canceled and the item returned to inventory.

Rebate Info
Rebates are only available for items that state "REBATE AVAILABLE". Rebates are not available for purchases made by check or money order. Simply type "Rebate Please" in the special instructions block during check out. The special instructions block is located on the payment page directly above where you select a payment method. Rebate requests must be made during check out. Rebate requests provided after check out and payment has been completed will not be honored. Rebate will be received in the form of a refund applied to the Pay Pal, Debit card, or Credit card that was used to pay for the order. Please allow one to two weeks for your rebate to process